Delivery & Returns

SHIPPING AND DELIVERY OPTIONS UK

Standard Delivery UK

£6.00 - Trackable - Delivery aim between 2-3 working days.

Express Delivery UK

£9.50 - Trackable - Requires a signature. Express Delivery orders placed before 1pm Monday-Friday will arrive the next day by 1pm.

Economy

£4.00 - Trackable - Our saver delivery option for small items like buttons or darning wools. Delivery aim between 5-8 working days.

 

WHOLESALE AND FULL ROLL DELIVERY

Please email us directly at mailorder@raystitch.co.uk and we'll send you a shipping quote. 

 

SHIPPING AND DELIVERY INTERNATIONAL

You will receive a tracking reference in your shipment confirmation email. We primarily use DPD, TNT and UPS, for International deliveries.

Signed For Delivery to European Countries = £25 - Courier Service ( 5-15 working days, depending on your European location, including non EU countries. There may be unknown extra delivery times due to customs clearance).

Signed For Delivery Rest Of The World = £50 - Courier Service - (5-15 working days, depending on your  location. There may be unknown extra delivery times due to customs clearance).

 

Taxes and Duties: The prices shown on our website include UK VAT at 20%.  When you enter a delivery address outside UK the VAT will automatically be deducted from your cart.  However you may be subjected to local import customs charges in your own country at the time of delivery. In this case you’ll be contacted by the courier company to pay any duties/taxes before the parcels will be released for delivery. It takes at least 48 hours for your package to reach you, after it clear customs.


RETURNS AND REPLACEMENTS

We cannot accept returns on any cut fabrics, ribbons or cord unless faulty. For other item/s we can offer a full refund or exchange within 14 days of receipt of purchase providing they have been purchased at full price, in original packaging and in perfect condition.

If the item/s you wish to return were bought via mail order, these must be posted back to us with full insurance and using a Tracked or ‘Signed For’ or ‘Special Delivery’ service as we cannot be responsible for any returns lost or delayed in the post. Refunds on the return postage cannot be made unless the item is faulty.

For items purchased with free postage (ie. swatch packs), the Standard Delivery charge will be deducted from the total of your order if a refund is issued.

Your refund will be made by the same method used to make your purchase which can take up to 10 working days.


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