Delivery & Returns

SHIPPING AND DELIVERY OPTIONS UK

  • Standard Delivery UK (Trackable) = £5.50 ( Royal Mail First Class – 2-3 working days)
  • Express Delivery UK = £9.50 (Trackable, requires a signature) 
(Royal Mail Next Day delivery for orders placed before 1pm, Tues-Fri delivery only. Express orders placed on Thursday after 1pm will arrive on Monday.)

COVID-19 Update - After Saturday 14th March 2020 and until further notice, recipients will no longer be asked by Royal Mail to sign for items. We will not consider a claim for loss based on the lack of signature as RM will still capture the recipient's name and confirmation of delivery.
- For items posted from Monday 28 September 2020 using Special Delivery Guaranteed by 1.00pm, Royal Mail will guarantee deliveries by 4.00pm. As a result, from that date we will not consider a claim for delay for items that are delivered between 1.00pm and 4.00pm the next working day. 

 

  • Heavy or Bulky orders weighing over 2kg will be sent using an alternative courier service (ie. not Royal Mail.) Please be aware that next day/express delivery might not be available but to increase your chances place your order before 10.00am. For all heavy/bulky orders you will receive a tracking reference in your shipment confirmation email and parcels may require a signature. We use DPD, TNT, UPS and Collect + for bulky domestic UK deliveries.

SHIPPING AND DELIVERY INTERNATIONAL
You will receive a tracking reference in your shipment confirmation email. We primarily use DPD, TNT and UPS, for International deliveries.

  • Signed For Delivery to European Countries = £15.00 - Courier Service ( 5-15 working days, depending on your European location, including non EU countries. There may be unknown extra delivery times due to customs clearance). 
  • Signed For Delivery Rest Of The World = £20.00 - Courier Service - (5-15 working days, depending on your  location. There may be unknown extra delivery times due to customs clearance).

Taxes and Duties: International deliveries may be subjected to local import Customs charges. In this case you’ll be contacted by the courier company if you need to pay any duties/taxes before the parcels will be released for delivery. It takes at least 48 hours for your package to reach you, after it clear customs.


RETURNS AND REPLACEMENTS

We cannot accept returns on any cut fabrics, ribbons or cord unless faulty. For other item/s we can offer a full refund or exchange within 14 days of receipt of purchase providing they have been purchased at full price, in original packaging and in perfect condition.

If the item/s you wish to return were bought via mail order, these must be posted back to us with full insurance and using a Tracked or ‘Signed For’ or ‘Special Delivery’ service as we cannot be responsible for any returns lost or delayed in the post. Refunds on the return postage cannot be made unless the item is faulty.

For items purchased with free postage (ie. swatch packs), the Standard Delivery charge will be deducted from the total of your order if a refund is issued.

Your refund will be made by the same method used to make your purchase which can take up to 10 working days.